挑選安老院舍時，家人及長者應親身前往「探路」，尤其早上繁忙時間實地視察院舍的服務，更能觀察到院舍實際的服務質素及表現...更多內容

Accreditation process

• Residential home (RCHE) submits application form and fees.
• RCHE submits checklist for preliminary screening for acceptance.
• Accepted RCHE pay stage 1 accreditation fee and sign the agreement and “Statement on Staff Integrity”.
• 1 day briefing will be provided to the RCHE
• Stage 1 accreditation to assess environment, document to review the readiness of RCHE. A stage 1 accreditation report stated improvement needed will be given to the RCHE.
• RCHE stage 2 accreditation fee after complete stage 1 accreditation.
• RCHE submits “self-assessment report” and related documents.
• Confirm stage 2 accreditation  –  accreditation team and date of on-site assessment.
• 2 – 4 days on-site accreditation by 2 – 4 trained assessors.
• The on-site accreditation processes include meetings with management, review of documents and records, observation of nursing procedures and activities, inspection of the environment, testing facilities and equipment, interviews with family members, residents, staff and other persons (such as volunteers), trial meals and special meals provided to residents.
• Assessors submit accreditation report after on-site assessment.
• Oral Presentation include RCHE representatives and the accreditation team.
• Accreditation committee meeting to make granting decision according to the accreditation report and related information.
• If RCHE failed to be granted, Accreditation committee may suggest re-accreditation or RCHE apply for appeal.
• Certificate、logo and report issued to accredited home.

• Accreditation Division shall, in response to an application for extension or reduction to the scope of a certification already granted, undertake a review of the application and determine any audit activities necessary to decide whether or not the extension may be granted. This may be conducted in conjunction with an annual review. Including license bed number change, geographic location change, management with significant change.